Frequently asked questions

Choose "Log in", then sign in with the National Single Sign-On (Nafath). Your account is created the first time you sign in.

Use the contact form and choose "Complaint" or "Suggestion". We reply within three working days.

Yes. Every request has a number; enter it under "Track a request" to see where it stands.

Branches are open Sunday to Thursday, 8 am to 3 pm. E-services are available at all hours.

Yes. Personal data is processed under the Personal Data Protection Law and is never shared without a legal basis.

Three working days once the plans are approved.

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Yes, if they own the land and it has a valid deed.

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All public hospitals in the Kingdom.

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